FAQ’s (Frequently Asked Questions)

Will I receive the same product that I see in the photo?

Yes, except in the case of products which are hand crafted in which there may be slight differences in the final product.

Is it possible to receive periodic information via email about VELITE latest new products and offers?

Yes. By simply providing us your email in “Subscribe” Section you will receive information on veliteenterprise latest products & events.

Can I cancel my VELITE Newsletter subscription?

You can easily cancel your subscription by sending a “CANCELLATION REQUEST EMAIL” to info@velitebags.com

What should I do if I receive a faulty item?

veliteenterprise.com only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact our customer service at custservveliteebags.com .

What should I do if I receive an incorrect item?

If you were to accidentally receive an item that you did not order, please contact our customer service at custserv@velitebags.com .

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